---
title: Verifying Emails from Documenso
description: How to confirm that an email is genuinely from Documenso, and what to do if you receive a suspicious message.
---

import { Callout } from 'fumadocs-ui/components/callout';

## Check the Sender Domain

All email sent by Documenso originates from one of the following domains. If you receive an email claiming to be from Documenso and the sender address does not end in one of these domains, treat it as suspicious.

| Domain                   | Used for                                                       |
| ------------------------ | -------------------------------------------------------------- |
| `app.documenso.com`      | Transactional email                                            |
| `documensomail.com`      | Transactional email                                            |
| `documensoemail.com`     | Transactional email                                            |
| Custom domain            | [Enterprise organisations](/docs/users/organisations/email-domains) using a custom email domain |

Typical sender addresses include:

- `noreply@app.documenso.com`
- `noreply@free.documensomail.com`
- `noreply@individual.documensoemail.com`

<Callout type="warn">
  A misspelling such as `documenso-mail.com`, `documensomaiI.com` (capital i instead of l), or any other variation is not a Documenso domain.
</Callout>

## Types of Email Documenso Sends

Documenso sends email only for the following purposes:

- **Account verification** — confirming your email address when you sign up or change it
- **Password reset** — a link to reset your password that you requested
- **Document invitations** — notifying you that a document has been shared with you to sign, approve, or view
- **Signing reminders** — follow-up reminders for pending document actions
- **Completed document notifications** — confirmation that all parties have signed a document
- **Team invitations** — inviting you to join an organisation or team

## What Documenso Will Never Do

- Ask for your password via email
- Send you an attachment and ask you to open it to verify your identity
- Ask you to confirm payment details or billing information over email
- Send unsolicited marketing emails if you have not opted in

## How to Tell If an Email Is Legitimate

1. **Check the sender address** — the domain must be `documenso.com` or `documensomail.com`
2. **Look at the link destination** — hover over any link before clicking; it should point to `app.documenso.com`
3. **Watch for urgency or threats** — legitimate Documenso emails do not threaten account suspension to pressure you into clicking a link immediately
4. **Verify the action yourself** — if in doubt, log in to [app.documenso.com](https://app.documenso.com) directly (not via the email link) and check whether the document or notification exists there

## Report a Suspicious Email

If you receive an email that appears to impersonate Documenso:

1. Do not click any links or download any attachments
2. Forward the email as an attachment to **support@documenso.com**
3. Delete the email from your inbox

You can also report phishing emails directly to your email provider using their built-in reporting tools.

## Related

- [Security Policy](/docs/policies/security) — Documenso's security practices and vulnerability disclosure process
- [Create an Account](/docs/users/getting-started/create-account) — What to expect during sign-up
- [Security Settings](/docs/users/settings/security) — Enable two-factor authentication and manage sessions
