docs: add user-facing documentation for recipient expiration (#2659)

This commit is contained in:
Lucas Smith
2026-03-30 12:24:18 +11:00
committed by GitHub
parent a71c44570b
commit 025a27d385
6 changed files with 191 additions and 1 deletions
@@ -24,4 +24,9 @@ description: Advanced document features including PDF placeholders, AI detection
description="Control who can see documents within a team."
href="/docs/users/documents/advanced/document-visibility"
/>
<Card
title="Recipient Expiration"
description="Set a signing deadline so document links expire after a configurable period."
href="/docs/users/documents/advanced/recipient-expiration"
/>
</Cards>
@@ -5,6 +5,7 @@
"pdf-placeholders",
"ai-detection",
"default-recipients",
"document-visibility"
"document-visibility",
"recipient-expiration"
]
}
@@ -0,0 +1,183 @@
---
title: Recipient Expiration
description: Set a signing deadline for recipients so document links expire after a configurable period.
---
import { Callout } from 'fumadocs-ui/components/callout';
import { Step, Steps } from 'fumadocs-ui/components/steps';
import { Tab, Tabs } from 'fumadocs-ui/components/tabs';
## Overview
Recipient expiration lets you set a deadline for how long recipients have to sign a document after it is sent. Once the deadline passes, the recipient can no longer access the signing link and the document owner is notified.
This is useful when:
- A business deal is contingent on being signed within a specific time frame
- A document is no longer relevant after a certain date
- You want to ensure recipients act promptly rather than leaving documents unsigned indefinitely
Expiration is tracked **per recipient**, not per document. If one recipient's deadline passes, other recipients can still sign. The document stays in a pending state so the owner can decide whether to resend or cancel.
## Default Behaviour
Every organisation has a default expiration period of **3 months**. This means that when you send a document, each recipient has 3 months from the time the document is sent to complete their signing.
You can change this default at the organisation or team level, or override it per document.
## Settings Cascade
Expiration settings follow a three-level cascade: **Organisation → Team → Document**. Each level can override the one above it.
<Tabs items={['Organisation', 'Team', 'Document']}>
<Tab value="Organisation">
Sets the default for all teams in the organisation. Options are a **custom duration** or **never expires**.
To configure, navigate to **Organisation Settings > Preferences > Document** and find **Default Envelope Expiration**.
</Tab>
<Tab value="Team">
Overrides the organisation default for documents created within this team. Options are a **custom duration**, **never expires**, or **inherit from organisation**.
New teams default to **inherit from organisation**.
To configure, navigate to **Team Settings > Preferences > Document** and find **Default Envelope Expiration**.
</Tab>
<Tab value="Document">
Overrides the team or organisation default for a single document. Options are a **custom duration** or **never expires**.
If you do not change the expiration when editing a document, the team or organisation default applies.
</Tab>
</Tabs>
## Set Expiration for a Document
{/* prettier-ignore */}
<Steps>
<Step>
### Open the document settings
In the document editor, open the **Settings** dialog and go to the **General** tab.
</Step>
<Step>
### Configure the expiration
Find the **Expiration** field. Choose one of:
- **Custom duration** — enter a number and select a unit (days, weeks, months, or years)
- **Never expires** — the recipient can sign at any time
If you leave it unchanged, the team or organisation default applies.
![Recipient Expiration Screenshot](/recipient-expiration/configure-expiration.webp)
</Step>
<Step>
### Send the document
When you send the document, the expiration deadline is calculated from that moment. For example, if you set a 7-day expiration and send the document on March 1st, the recipient has until March 8th to sign.
</Step>
</Steps>
<Callout type="info">
You cannot change the expiration period after the document has been sent. To extend a recipient's
deadline, resend the document to them — this resets the clock.
</Callout>
## Set a Default Expiration Period
{/* prettier-ignore */}
<Steps>
<Step>
### Navigate to document preferences
Go to **Organisation Settings > Preferences > Document** (or **Team Settings > Preferences > Document** for team-level overrides).
</Step>
<Step>
### Configure the default
Find **Default Envelope Expiration** and choose:
- **Custom duration** — enter a number and unit
- **Never expires** — no deadline for recipients
- **Inherit from organisation** (team level only) — use whatever the organisation has configured
</Step>
<Step>
### Save
Click **Save** to apply. New documents created after this change use the updated default.
</Step>
</Steps>
<Callout type="info">
Changing the default expiration does not affect documents that have already been sent. Only new
documents use the updated setting.
</Callout>
## What Happens When a Recipient Expires
When a recipient's signing deadline passes:
1. The recipient can no longer access the signing link. They see a message explaining that the signing deadline has expired and to contact the document owner.
2. The document owner receives an email notification with a link to view the document.
3. An audit log entry is created recording the expiration.
4. The document remains in a **pending** state — other recipients who have not expired can still sign.
![Recipient Expired Signing Page](/recipient-expiration/recipient-expired.webp)
## Resending to Extend a Deadline
If a recipient's deadline has passed (or is about to), you can resend the document to them. Resending recalculates the expiration from the current time, effectively extending the deadline.
{/* prettier-ignore */}
<Steps>
<Step>
### Open the document
Navigate to the document page and find the recipient whose deadline has expired. Expired recipients are marked with an **Expired** badge.
</Step>
<Step>
### Resend
Click the resend option for the recipient. This sends a new signing link and resets the expiration clock based on the document's configured expiration period.
</Step>
</Steps>
## Expiration Options Reference
| Unit | Example | Description |
| ------ | --------------- | ------------------------------------------- |
| Days | 7 days | Recipient has 7 days from when the document is sent |
| Weeks | 2 weeks | Recipient has 2 weeks from when the document is sent |
| Months | 3 months | Recipient has 3 months from when the document is sent (default) |
| Years | 1 year | Recipient has 1 year from when the document is sent |
You can also set expiration to **never expires**, which means the signing link remains valid indefinitely.
---
## See Also
- [Send Documents](/docs/users/documents/send) - Send documents for signing
- [Document Preferences](/docs/users/organisations/preferences/document) - Configure default document settings
- [Add Recipients](/docs/users/documents/add-recipients) - Add signers and other recipients to a document
@@ -32,6 +32,7 @@ To access the preferences, navigate to either the organisation or teams settings
| **Include the Signing Certificate** | Whether the signing certificate is embedded in signed PDFs. The certificate is always available separately from the logs page. |
| **Include the Audit Logs** | Whether the audit logs are embedded in the document when downloaded. The audit logs are always available separately from the logs page. |
| **Default Recipients** | Recipients that are automatically added to new documents. Can be overridden per document. |
| **Default Envelope Expiration** | How long recipients have to sign before the signing link expires. See [recipient expiration](/docs/users/documents/advanced/recipient-expiration). |
| **Delegate Document Ownership** | Allow team API tokens to delegate document ownership to another team member. |
| **AI Features** | Enable AI-powered features such as automatic recipient detection. Only shown if AI features are configured on the instance. |
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