chore: add support option (#1853)

packages/lib/package.json

@@ -33,6 +33,7 @@
     "@pdf-lib/fontkit": "^1.1.1",
     "@scure/base": "^1.1.3",
     "@sindresorhus/slugify": "^2.2.1",
+    "@team-plain/typescript-sdk": "^5.9.0",
     "@vvo/tzdb": "^6.117.0",
     "csv-parse": "^5.6.0",
     "inngest": "^3.19.13",

packages/lib/plain/client.ts

@@ -0,0 +1,7 @@
+import { PlainClient } from '@team-plain/typescript-sdk';
+
+import { env } from '@documenso/lib/utils/env';
+
+export const plainClient = new PlainClient({
+  apiKey: env('NEXT_PRIVATE_PLAIN_API_KEY') ?? '',
+});

packages/lib/server-only/user/submit-support-ticket.ts

@@ -0,0 +1,72 @@
+import { plainClient } from '@documenso/lib/plain/client';
+import { prisma } from '@documenso/prisma';
+
+import { AppError, AppErrorCode } from '../../errors/app-error';
+import { buildOrganisationWhereQuery } from '../../utils/organisations';
+import { getTeamById } from '../team/get-team';
+
+type SubmitSupportTicketOptions = {
+  subject: string;
+  message: string;
+  userId: number;
+  organisationId: string;
+  teamId?: number | null;
+};
+
+export const submitSupportTicket = async ({
+  subject,
+  message,
+  userId,
+  organisationId,
+  teamId,
+}: SubmitSupportTicketOptions) => {
+  const user = await prisma.user.findFirst({
+    where: {
+      id: userId,
+    },
+  });
+
+  if (!user) {
+    throw new AppError(AppErrorCode.NOT_FOUND, {
+      message: 'User not found',
+    });
+  }
+
+  const organisation = await prisma.organisation.findFirst({
+    where: buildOrganisationWhereQuery({
+      organisationId,
+      userId,
+    }),
+  });
+
+  if (!organisation) {
+    throw new AppError(AppErrorCode.NOT_FOUND, {
+      message: 'Organisation not found',
+    });
+  }
+
+  const team = teamId
+    ? await getTeamById({
+        userId,
+        teamId,
+      })
+    : null;
+
+  const customMessage = `
+Organisation: ${organisation.name} (${organisation.id})
+Team: ${team ? `${team.name} (${team.id})` : 'No team provided'}
+
+${message}`;
+
+  const res = await plainClient.createThread({
+    title: subject,
+    customerIdentifier: { emailAddress: user.email },
+    components: [{ componentText: { text: customMessage } }],
+  });
+
+  if (res.error) {
+    throw new Error(res.error.message);
+  }
+
+  return res;
+};

packages/trpc/server/profile-router/router.ts

@@ -1,8 +1,10 @@
+import { AppError, AppErrorCode } from '@documenso/lib/errors/app-error';
 import type { SetAvatarImageOptions } from '@documenso/lib/server-only/profile/set-avatar-image';
 import { setAvatarImage } from '@documenso/lib/server-only/profile/set-avatar-image';
 import { deleteUser } from '@documenso/lib/server-only/user/delete-user';
 import { findUserSecurityAuditLogs } from '@documenso/lib/server-only/user/find-user-security-audit-logs';
 import { getUserById } from '@documenso/lib/server-only/user/get-user-by-id';
+import { submitSupportTicket } from '@documenso/lib/server-only/user/submit-support-ticket';
 import { updateProfile } from '@documenso/lib/server-only/user/update-profile';
 
 import { adminProcedure, authenticatedProcedure, router } from '../trpc';
@@ -10,6 +12,7 @@ import {
   ZFindUserSecurityAuditLogsSchema,
   ZRetrieveUserByIdQuerySchema,
   ZSetProfileImageMutationSchema,
+  ZSubmitSupportTicketMutationSchema,
   ZUpdateProfileMutationSchema,
 } from './schema';
 
@@ -91,4 +94,28 @@ export const profileRouter = router({
         requestMetadata: ctx.metadata,
       });
     }),
+
+  submitSupportTicket: authenticatedProcedure
+    .input(ZSubmitSupportTicketMutationSchema)
+    .mutation(async ({ input, ctx }) => {
+      const { subject, message, organisationId, teamId } = input;
+
+      const userId = ctx.user.id;
+
+      const parsedTeamId = teamId ? Number(teamId) : null;
+
+      if (Number.isNaN(parsedTeamId)) {
+        throw new AppError(AppErrorCode.INVALID_BODY, {
+          message: 'Invalid team ID provided',
+        });
+      }
+
+      return await submitSupportTicket({
+        subject,
+        message,
+        userId,
+        organisationId,
+        teamId: parsedTeamId,
+      });
+    }),
 });

packages/trpc/server/profile-router/schema.ts

@@ -27,3 +27,12 @@ export const ZSetProfileImageMutationSchema = z.object({
 });
 
 export type TSetProfileImageMutationSchema = z.infer<typeof ZSetProfileImageMutationSchema>;
+
+export const ZSubmitSupportTicketMutationSchema = z.object({
+  organisationId: z.string(),
+  teamId: z.string().min(1).nullish(),
+  subject: z.string().min(3, 'Subject is required'),
+  message: z.string().min(10, 'Message must be at least 10 characters'),
+});
+
+export type TSupportTicketRequest = z.infer<typeof ZSubmitSupportTicketMutationSchema>;