chore: add support option (#1853)

packages/lib/server-only/user/submit-support-ticket.ts

@@ -0,0 +1,72 @@
+import { plainClient } from '@documenso/lib/plain/client';
+import { prisma } from '@documenso/prisma';
+
+import { AppError, AppErrorCode } from '../../errors/app-error';
+import { buildOrganisationWhereQuery } from '../../utils/organisations';
+import { getTeamById } from '../team/get-team';
+
+type SubmitSupportTicketOptions = {
+  subject: string;
+  message: string;
+  userId: number;
+  organisationId: string;
+  teamId?: number | null;
+};
+
+export const submitSupportTicket = async ({
+  subject,
+  message,
+  userId,
+  organisationId,
+  teamId,
+}: SubmitSupportTicketOptions) => {
+  const user = await prisma.user.findFirst({
+    where: {
+      id: userId,
+    },
+  });
+
+  if (!user) {
+    throw new AppError(AppErrorCode.NOT_FOUND, {
+      message: 'User not found',
+    });
+  }
+
+  const organisation = await prisma.organisation.findFirst({
+    where: buildOrganisationWhereQuery({
+      organisationId,
+      userId,
+    }),
+  });
+
+  if (!organisation) {
+    throw new AppError(AppErrorCode.NOT_FOUND, {
+      message: 'Organisation not found',
+    });
+  }
+
+  const team = teamId
+    ? await getTeamById({
+        userId,
+        teamId,
+      })
+    : null;
+
+  const customMessage = `
+Organisation: ${organisation.name} (${organisation.id})
+Team: ${team ? `${team.name} (${team.id})` : 'No team provided'}
+
+${message}`;
+
+  const res = await plainClient.createThread({
+    title: subject,
+    customerIdentifier: { emailAddress: user.email },
+    components: [{ componentText: { text: customMessage } }],
+  });
+
+  if (res.error) {
+    throw new Error(res.error.message);
+  }
+
+  return res;
+};