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fix: surface actionable errors when completing documents (#3229)

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This commit is contained in:
Lucas Smith
2026-08-18 21:08:05 +10:00
committed by GitHub
parent 9bab1cddb3
commit 871c2a6f0e
9 changed files with 152 additions and 24 deletions
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apps/remix/app/utils/toast-error-messages.ts
+45
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@@ -42,6 +42,51 @@ export const getDirectTemplateErrorMessage = (code: string): ToastMessageDescrip
}));
};
/**
* Toast messages for errors thrown while a recipient attempts to complete
* (sign) a document, so the user knows whether retrying can help and what to
* do next.
*/
export const getSigningCompletionErrorMessage = (code: string): ToastMessageDescriptor => {
return match(code)
.with(AppErrorCode.NOT_FOUND, () => ({
title: msg`Document no longer available`,
description: msg`This document can no longer be signed. It may have been removed by the sender, or your signing access may have been revoked. Please contact the sender for a new signing link.`,
}))
.with(AppErrorCode.RECIPIENT_HAS_UNSIGNED_FIELDS, () => ({
title: msg`Some fields were not saved`,
description: msg`One or more of your required fields have not been saved. Please refresh the page, complete any empty required fields, and try again.`,
}))
.with(AppErrorCode.RECIPIENT_OUT_OF_TURN, () => ({
title: msg`It's not your turn to sign yet`,
description: msg`This document is signed in a set order and other recipients must sign before you. You will receive an email when it is your turn.`,
}))
.with(AppErrorCode.RECIPIENT_EXPIRED, () => ({
title: msg`Signing link expired`,
description: msg`Your signing link has expired. Please contact the sender to request a new one.`,
}))
.with(AppErrorCode.ENVELOPE_COMPLETED, () => ({
title: msg`Document already completed`,
description: msg`This document has already been completed and no further signatures can be added.`,
}))
.with(AppErrorCode.ENVELOPE_REJECTED, () => ({
title: msg`Document rejected`,
description: msg`This document has been rejected by a recipient and can no longer be signed.`,
}))
.with(AppErrorCode.ENVELOPE_CANCELLED, () => ({
title: msg`Document cancelled`,
description: msg`This document has been cancelled by the sender and can no longer be signed. Please contact the sender if you believe this is a mistake.`,
}))
.with(AppErrorCode.ENVELOPE_DRAFT, () => ({
title: msg`Document not ready`,
description: msg`This document has not been sent for signing yet. Please wait for the sender to send it before signing.`,
}))
.otherwise(() => ({
title: msg`Something went wrong`,
description: msg`We were unable to submit this document at this time. Please try again later.`,
}));
};
export const getUploadErrorMessage = (code: string): ToastMessageDescriptor => {
return match(code)
.with(AppErrorCode.TOO_MANY_REQUESTS, () => FAIR_USE_LIMIT_EXCEEDED_ERROR_MESSAGE)