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fix: correctly orphan envelopes and stripe cancel on delete (#2967)
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@@ -7,14 +7,14 @@ import { Callout } from 'fumadocs-ui/components/callout';
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import { Step, Steps } from 'fumadocs-ui/components/steps';
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<Callout type="error">
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Account deletion is permanent and irreversible. All documents, signatures, templates, and account
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data will be permanently removed. Any active subscription will be cancelled.
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Account deletion is permanent and irreversible. Your account, signatures, and personal data will be
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permanently removed, and any active subscription will be cancelled. How your organisations and
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documents are handled is explained below.
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</Callout>
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## Before Deleting
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- Download any documents you need to keep
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- Cancel any active subscriptions
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- Disable two-factor authentication (required before deletion)
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## Delete Your Account
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@@ -36,6 +36,31 @@ import { Step, Steps } from 'fumadocs-ui/components/steps';
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If you have two-factor authentication enabled, you must disable it before deleting your account.
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</Callout>
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## What Happens to Your Organisations
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When you delete your account, the organisations you **own** are permanently deleted along with all of
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their teams. If an owned organisation has an active subscription, it is scheduled for cancellation at
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the end of the current billing period.
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Organisations that you are only a **member** of are not deleted. You are simply removed from them, and
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the organisation continues to operate as normal.
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## What Happens to Your Documents
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The way your documents and templates are handled depends on whether you owned the organisation they
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belong to:
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- **Organisations you owned** — Completed and in-progress documents are retained in an anonymized form
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(reassigned to an internal system account) so the other parties keep their records. Draft documents
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and templates are permanently removed.
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- **Organisations you were a member of** — Your documents and templates are transferred to the
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organisation owner, so they remain accessible to the organisation after you leave.
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<Callout type="warn">
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Documents that are retained in anonymized form are no longer associated with your account and cannot
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be recovered or accessed by you after deletion. Download anything you need to keep beforehand.
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</Callout>
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---
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## See Also
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