fix: correctly orphan envelopes and stripe cancel on delete (#2967)

This commit is contained in:
David Nguyen
2026-06-09 15:52:14 +10:00
committed by GitHub
parent 3c0345f755
commit 8c11266747
7 changed files with 488 additions and 91 deletions
@@ -7,14 +7,14 @@ import { Callout } from 'fumadocs-ui/components/callout';
import { Step, Steps } from 'fumadocs-ui/components/steps';
<Callout type="error">
Account deletion is permanent and irreversible. All documents, signatures, templates, and account
data will be permanently removed. Any active subscription will be cancelled.
Account deletion is permanent and irreversible. Your account, signatures, and personal data will be
permanently removed, and any active subscription will be cancelled. How your organisations and
documents are handled is explained below.
</Callout>
## Before Deleting
- Download any documents you need to keep
- Cancel any active subscriptions
- Disable two-factor authentication (required before deletion)
## Delete Your Account
@@ -36,6 +36,31 @@ import { Step, Steps } from 'fumadocs-ui/components/steps';
If you have two-factor authentication enabled, you must disable it before deleting your account.
</Callout>
## What Happens to Your Organisations
When you delete your account, the organisations you **own** are permanently deleted along with all of
their teams. If an owned organisation has an active subscription, it is scheduled for cancellation at
the end of the current billing period.
Organisations that you are only a **member** of are not deleted. You are simply removed from them, and
the organisation continues to operate as normal.
## What Happens to Your Documents
The way your documents and templates are handled depends on whether you owned the organisation they
belong to:
- **Organisations you owned** — Completed and in-progress documents are retained in an anonymized form
(reassigned to an internal system account) so the other parties keep their records. Draft documents
and templates are permanently removed.
- **Organisations you were a member of** — Your documents and templates are transferred to the
organisation owner, so they remain accessible to the organisation after you leave.
<Callout type="warn">
Documents that are retained in anonymized form are no longer associated with your account and cannot
be recovered or accessed by you after deletion. Download anything you need to keep beforehand.
</Callout>
---
## See Also