diff --git a/apps/docs/content/docs/policies/fair-use.mdx b/apps/docs/content/docs/policies/fair-use.mdx index 416597fcd..0c4de348d 100644 --- a/apps/docs/content/docs/policies/fair-use.mdx +++ b/apps/docs/content/docs/policies/fair-use.mdx @@ -19,16 +19,19 @@ Use the limitless plans as much as you like. They are meant to offer a lot. Plea ### Do -- Sign as many documents as you need with the individual plan for your single business or organisation -- Use the API and automation tools to automate your signing workflows -- Experiment with plans and integrations while testing what you want to build +- Use team or platform plans to run your workflows, even with significant volume, as long as it aligns with the plan’s intended purpose. +- Experiment and automate freely within the plan features. +- If volume grows beyond what’s sustainable on your plan, we’ll reach out to discuss an upgrade. +- Assume that extreme usage will lead to us contacting you. You can scale up—or scale back. It’s about finding the right fit. ### Don't - -- Use an individual account API to power a platform or product -- Run a large company signing thousands of documents per day on a small team plan -- Expect enterprise-level support on a fair support plan -- Overthink this policy — if you are a paying customer, we want you to win +- Use an individual account's API to power a platform or product. +- Run a large company signing thousands of documents per day on a small team plan. +- Expect enterprise-level support on a fair support plan (i.e. business edition). +- Use a team plan to power an external platform or commercial product or platform beyond moderate testing. +- Expect a platform plan to support enterprise-level volumes indefinitely without a conversation. +- Don’t expect the platform plan to cover enterprise-scale volume or support. If you reach that point, we’ll reach out to guide you to the right fit. +- Don’t overthink this – if you’re building something valuable, we want to see you succeed. If we need to talk, we will. ## Rate Limits