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112 lines
3.6 KiB
Plaintext
112 lines
3.6 KiB
Plaintext
import { Callout, Steps } from 'nextra/components';
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# Email Domains
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Email Domains allow you to send emails to recipients from your own domain instead of the default Documenso email address.
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<Callout type="info">
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**Enterprise Only**: Email Domains is only available to Enterprise customers and custom plans
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</Callout>
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## Creating Email Domains
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Before setting up email domains, ensure you have:
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- An Enterprise subscription
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- Access to your domain's DNS settings
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- Access to your Documenso organisation as an admin or manager
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<Steps>
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### Access Email Domains Settings
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Navigate to your Organisation email domains settings page and click the "Add Email Domain" button.
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### Configure DNS Records
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After adding your domain, Documenso will provide you with the following required DNS records that need to be configured on your domain:
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- **SPF Record**: Specifies which servers are authorized to send emails from your domain
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- **DKIM Record**: Provides email authentication and prevents tampering
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<Callout type="info">
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If you already have an SPF record configured, you will need to update it to include Amazon SES as
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an authorized server instead of creating a new record.
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</Callout>
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Configure these records in your domain's DNS settings according to their specific instructions.
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### Verify Domain Configuration
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Once you've added the DNS records, return to the Documenso email domains settings page and click the "Verify" button.
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This will trigger a verification process which will check if the DNS records are properly configured. If successful, the domain will be marked as "Active".
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<Callout type="info">
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Please note that it may take up to 48 hours for the DNS records to propagate.
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</Callout>
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</Steps>
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## Creating Emails
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Once your email domain has been configured, you can create multiple email addresses which your members can use when sending documents to recipients.
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<Steps>
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### Select the Email Domain You Want to Use
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Navigate to the email domains settings page and click "Manage" on the domain you want to use.
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### Add a New Email
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Click on the "Add Email" button to begin the setup process.
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### Use Email
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Once you have added an email, you can configure it to be the default email on either the:
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- Organisation email preferences page
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- Team email preferences page
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When a draft document is created, it will inherit the email configured on the team if set, otherwise it will inherit the email configured in the organisation.
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You can also configure the email address directly on the document to override the default email if required.
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</Steps>
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## Notes
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- If you change the default email, it will not retroactively update any existing documents with the old default email.
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- If the email domain becomes invalid, all emails using that domain will fail to send.
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## Troubleshooting
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### Common Issues
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**DNS Verification Fails**
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- Double-check all DNS record values
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- Ensure records are added to the correct domain
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- Wait for DNS propagation (up to 48 hours)
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**Emails Not Delivering**
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- Check domain reputation and blacklist status
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- Verify SPF, DKIM, and DMARC records
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- Review bounce and spam reports
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<Callout type="info">
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For additional support with Email Domains configuration, contact our support team at
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support@documenso.com.
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</Callout>
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