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fair use policy and support page <!-- This is an auto-generated comment: release notes by coderabbit.ai --> ## Summary by CodeRabbit - **New Features** - Added a "Support" documentation page outlining various support options for users, including Community, Paid Account, and Enterprise support. - Introduced a "Fair Use Policy" documentation page, providing guidelines and reassurance regarding usage of the service. - Enhanced the account creation documentation with additional information about the Fair Use Policy. - **Improvements** - Updated the documentation structure with new sections for easier navigation, including "Support" and "Fair Use Policy." <!-- end of auto-generated comment: release notes by coderabbit.ai -->
35 lines
1.7 KiB
Plaintext
35 lines
1.7 KiB
Plaintext
---
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title: Fair Use Policy
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description: Learn about our fair use policy, which enables us to have unlimited plans.
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---
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import { Callout } from 'nextra/components';
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# Fair Use Policy
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### Why
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We offer our plans without any limits on volume because we want our users and customers to make the most of their accounts. Estimating volume is incredibly hard, especially for shorter intervals like a quarter. We are not interested in selling volume packages our customers end up not using. This is why the individual plan and the team plan do not include a limit on signing or API volume. If you are a customer of these [plans](https://documen.so/pricing), we ask you to abide by this fair use policy:
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### Spirit of the Plan
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> Use the limitless accounts as much as you like (they are meant to offer a lot) while respecting the spirit and intended scope of the account.
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<Callout type="info">
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What happens if I violate this policy? We will ask you to upgrade to a fitting plan or custom
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pricing. We won’t block your account without reaching out. [Message
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us](mailto:support@documenso.com) for questions. It's probably fine, though.
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</Callout>
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### DO
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- Sign as many documents with the individual plan for your single business or organization you are part of
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- Use the API and Zapier to automate all your signing to sign as much as possible
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- Experiment with the plans and integrations, testing what you want to build: When in doubt, do it. Especially if you are just starting.
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### DON'T
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- Use the individual account's API to power a platform
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- Run a huge company, signing thousands of documents per day on a two-user team plan using the API
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- Let this policy make you overthink. If you are a paying customer, we want you to win, and it's probably fine
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